Image of three wall mounted pay phones

Flood Agencies

Surrey County Council
0300 200 1003

Blocked, broken, cracked, loose or rocking drains.
Flooded road or gutter.
Blocked public ditch causing flooding.

  • Actions:
  • Give road name and postcode.
  • nature of problem.

Thames Water
0845 920 0800

Flooding from sewers to homes/garages/gardens.
Sewage from sewers to homes/garages/gardens.

  • Actions:
  • Give your name, address and contact number.
  • Detail where water/sewage is coming from.
  • Make a note of the start and end of the call, callout time and reference number.

Environmental Agency – Incident Line
0800 807060

Flooding from rivers/canals.

  • Actions:
  • Give your name, address and contact number.
  • Give the name of river/canal and details of the location and nature of the breach.

The Incident Line will contact the local area.

The Environmental Agency website has the latest flood warnings and information on registering for flood warnings by phone to your mobile, etc.

Guildford Borough Council – Customer Service
01483 505050


  1. Avondale Estate, Ash Vale. Located by the play area at the end of Avondale.
  2. Recreation Ground, Ash Hill Road, Ash Vale. Located at entrance of Community Centre car park.

Supplied when adverse weather forecast, none available as at 12/08/14.

Network Rail
08457 114 141

Blocked ditches/gullies on railway land.

  • Actions:
  • Report location of ditch/gully

4×4 – Information coming soon

Evacuation of those at risk.

Taskforce – Information coming soon

Evacuation of those at risk.

List compiled by Ash Vale Flood Action Group. 12th August 2014.


If you have any queries or if the information above appears to be incorrect, please let us know by email.

Local Volunteer Group Committed to Reducing the Risk of Flooding in and Around Ash Vale Parish